This Privacy Policy describes how Storm Brn ("we", "us", "our") collects, uses, discloses, stores, and protects your personal information when you use our website, mobile application, or any other services offered by us (collectively, the "Platform"). By using our Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information when you interact with our Platform:
- Personal details such as name, email address, phone number, postal address, date of birth.
- Account information like username and password.
- Payment and transaction information, limited to what is necessary for fulfilling orders.
- Demographic information, preferences, and interests.
- Device and technical data, including IP address, browser type, operating system, referring URLs, and other technical data.
- Usage data, including browsing behavior, search history, interactions with customer service.
- Location data, if enabled on your device or browser.
We collect this information when you:
- Create an account
- Place an order
- Contact customer service
- Subscribe to newsletters or marketing
- Interact with the Platform
- Participate in surveys or promotional events
2. How We Use Your Information
We use your personal information for the following purposes:
- To create and manage your account
- To process orders and payments
- To deliver products and services
- To send transactional or promotional communications
- To improve the quality and content of our Platform
- To personalize your experience
- For marketing, research, analytics, and advertising
- To detect and prevent fraud or misuse
- To comply with legal obligations
3. Retention of Personal Information
We retain your personal information as long as your account is active, or as necessary to fulfill the purposes outlined in this policy. You may request deletion of your personal data by contacting us at contact@stormbrn.com.
We may retain data longer if required by applicable law, or for legal, regulatory, or legitimate business purposes. If your account remains inactive for a reasonable time, we may delete the account and notify you in advance.
Anonymized data may be retained indefinitely for analysis and business improvement purposes.
Note: We do not store sensitive information (passwords, bank details) on our servers. These remain on your device and cannot be recovered if the device is lost or reset.
4. Cookies
Cookies are small text files placed on your device to help the site function better and offer a personalized experience. We use cookies to:
- Understand and save your preferences
- Offer relevant advertisements
- Track site usage and performance
- Improve customer experience
You can accept or decline cookies through your browser settings. However, declining cookies may limit functionality on our Platform. For more details, visit www.allaboutcookies.org.
5. Sharing Your Information
We do not sell your personal data to third parties. We only share data under the circumstances below:
a) Third-party service providers
We may share information with partners who perform services on our behalf (e.g., logistics, payments, analytics, marketing). These partners only receive data necessary for their tasks and must not use it for other purposes.
b) Legal compliance
We may disclose information to comply with applicable laws or respond to legal requests, or when necessary to enforce our Terms of Use or protect our rights, property, or safety.
c) Business transfers
In case of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity, subject to the same privacy protections.
d) With your consent
You will be notified when your data may be shared with a third party outside of these purposes and can choose whether to allow it.
6. Security
We value your trust in sharing your personal data and strive to use commercially acceptable means to protect it. We implement appropriate security measures including encryption, access controls, secure servers, and compliance protocols to safeguard your data.
While we use best practices, no method of transmission over the Internet is 100% secure. Therefore, we cannot guarantee absolute security. If you suspect unauthorized access, please contact us immediately at contact@stormbrn.com.
7. Third-party Links and Services
Our Platform may include links to external websites. These are not under our control and are governed by their own privacy policies. We are not responsible for the content, policies, or practices of such third parties. Please exercise caution and read their privacy statements.
8. User-Generated Content
Our Platform may allow users to post reviews, comments, or other content. Such information may be publicly accessible and is not governed by this Privacy Policy. We are not responsible for any personal data disclosed through user-generated content.
9. Your Choices
You have the right to:
- Access, review, or update your personal information
- Delete or deactivate your account
- Withdraw consent to data processing
- Opt out of receiving marketing emails
- Request data portability where applicable
To exercise these rights, email us at contact@stormbrn.com. Some requests may limit your ability to use certain Platform features.
10. Who Can Use Our Services
Our Services are intended for adults and minors with the consent of a parent or legal guardian. If you are under 18, you must use the Platform under supervision or with legal consent.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising in relation to this Policy shall be subject to the exclusive jurisdiction of the courts in [Insert City], India.
12. Grievance Redressal
For concerns, questions, or complaints regarding this Policy, please contact our Grievance Officer:
Email: contact@stormbrn.com
Hours: Monday to Saturday, 10 am to 6 pm