Frequently asked questions
What is the return policy?
Each piece we create is crafted with care and intention, and we sincerely hope you enjoy wearing it as much as we enjoyed making it.
As part of our quality promise, we do not accept returns or exchanges, except in the rare case that an item arrives damaged or faulty. If this happens, please contact us within 24 hours of receiving your order—we’ll be more than happy to assist and ensure the issue is resolved with care.
We truly appreciate your understanding and support. Your satisfaction means the world to us.
Are any purchases final sale?
Yes, certain items are marked as final sale and cannot be returned or exchanged. These will always be clearly noted at the time of purchase.
When will I get my order?
We aim to process and ship all orders as quickly as possible. Once your order ships, you’ll receive an email with tracking details. Delivery times may vary depending on your location and selected shipping method.
Where are your products manufactured?
Storm BRN products are made both locally and internationally. We partner with trusted, quality-driven manufacturers to ensure that every piece meets our high standards of craftsmanship and ethical production.
How much does shipping cost?
hipping rates are calculated at checkout based on your delivery address and the items in your order. You’ll always see the full shipping cost before you complete your purchase—no surprises.